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Flex Machine Tools

Privacy Policy

Effective Date: May 12, 2026  |  Last Updated: May 12, 2026

1. Introduction

This website (www.flexarminc.com) is operated by Flex Machine Tools as a product line site for our FlexArm products.

Flex Machine Tools (“we,” “us,” or “our”) operates the website www.flexarminc.com (the “Site”). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our practices and your rights under applicable law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

This policy applies to all visitors and users of www.flexarminc.com. By using our Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect personal information through the following means:

2.1 Information You Provide Directly

When you fill out a contact form, request a quote, or otherwise submit information through our Site, we may collect:

  • Full name
  • Company name and job title
  • Email address
  • Phone number
  • Mailing address
  • Information about your equipment or service needs
  • Any other information you choose to include in your message
2.2 Information Collected Automatically

When you visit our Site, we and our third-party partners automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and navigation paths
  • Referring URLs (the page you visited before arriving at our Site)
  • Cookie identifiers and similar tracking identifiers
2.3 Information from Third-Party Tracking Technologies

Our Site uses third-party tools including Google Analytics, Meta Pixel (Facebook Pixel), and potentially other advertising and analytics platforms. These tools may collect information about your browsing behavior on our Site and across other websites in order to measure Site performance and deliver relevant advertising. This may constitute the “sharing” of personal information for cross-context behavioral advertising under California law.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries, quote requests, and customer service needs
  • To add you to our Mailchimp email marketing list and send you product updates, promotions, and company news (see Section 5 regarding your opt-out rights)
  • To conduct retargeting advertising campaigns, which means we may show you advertisements for our products on other websites and platforms after you visit our Site
  • To analyze Site usage and improve our website content and user experience
  • To measure the effectiveness of our marketing campaigns
  • To comply with legal obligations and protect our legal rights
  • To prevent fraud and maintain the security of our Site

4. Email Marketing

By submitting a form on our Site, you are opting into email communications from Flex Machine Tools. We use Mailchimp, a third-party email service provider, to manage and deliver our email communications. Mailchimp processes your contact information on our behalf and is subject to its own privacy policy, available at mailchimp.com/legal/privacy.

You may opt out of marketing emails at any time by clicking the “Unsubscribe” link in any email we send you, or by contacting us directly at the information listed in Section 10. Please allow up to 10 business days for your opt-out request to take effect. Note that even if you opt out of marketing emails, we may still contact you for transactional or administrative purposes.

5. Advertising, Retargeting, and Cookies

We use cookies, pixels, and similar tracking technologies to operate and improve our Site and to deliver targeted advertising.

5.1 Types of Tracking We Use
  • Essential Cookies: Required for the Site to function. These cannot be disabled.
  • Analytics Cookies: We use Google Analytics to understand how visitors interact with our Site. Google may use this data in accordance with its own privacy policy at policies.google.com/privacy.
  • Advertising/Retargeting Pixels: We use the Meta Pixel and similar tools to track visitor activity and deliver retargeted advertisements on platforms such as Facebook and Instagram. We do not sell your personal information. However, our use of these tools to deliver retargeted advertising may constitute “sharing” of personal information under California law, and you have the right to opt out of that sharing.
5.2 Your Cookie Choices

You may control cookies through your browser settings. Note that disabling certain cookies may impact Site functionality. Additionally:

  • You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
  • You can manage your Meta advertising preferences at facebook.com/adpreferences.
  • You can opt out of interest-based advertising generally at optout.aboutads.info or optout.networkadvertising.org.
5.3 Global Privacy Control (GPC)

We honor the Global Privacy Control (GPC) browser signal as a valid opt-out of the sharing of your personal information for cross-context behavioral advertising, as required under California law effective January 1, 2026. If your browser or browser extension sends a GPC signal, we will treat it as an opt-out request and confirm the signal has been honored. We do not sell your personal information.

6. How We Share Your Information

We do not sell your personal information. However, our use of Meta Pixel and Google advertising tools to deliver retargeted advertising may constitute “sharing” of personal information under California law, and you have the right to opt out of that sharing. We share your information in the following limited ways:

  • Service Providers and Contractors: We share information with vendors who perform services on our behalf, including Mailchimp (email delivery), Google Analytics (website analytics), and advertising platforms (Meta, Google). These parties are contractually obligated to use your information only as directed by us and consistent with this Privacy Policy.
  • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via a notice on our Site.
  • With Your Consent: We may share your information for other purposes with your prior consent.

 

We do not sell your personal information to data brokers, third parties, or anyone else for their independent marketing purposes.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. General retention guidelines:

  • Contact and inquiry information: Retained for up to 3 years from last contact
  • Email marketing data: Retained until you unsubscribe or request deletion
  • Website analytics data: Retained per Google Analytics default settings (up to 26 months)
  • Advertising pixel data: Retained per the applicable platform’s data retention policies

If you submit a request to know covering data older than 12 months, we will provide information going back to January 1, 2022, to the extent such records are maintained, as required by California law.

8. Your Privacy Rights

8.1 Rights for California Residents

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions.
  • Right to Correct: You may request that we correct inaccurate personal information we hold about you.
  • Right to Opt Out of Sharing: We do not sell your personal information. However, you may opt out of the sharing of your personal information for cross-context behavioral advertising (such as retargeting via Meta and Google). See Section 5.3 for information on Global Privacy Control and Section 8.3 for how to submit a request.
  • Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to only what is necessary to provide our services.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
8.2 Rights for Other Users

Depending on where you reside, you may have additional privacy rights under your state or country’s applicable laws. We will endeavor to honor reasonable privacy requests regardless of your location.

8.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

  • Email: [email protected]
  • Website: www.flexarminc.com (via contact form)
  • Mailing Address: Flex Machine Tools, Wapakoneta, Ohio

We will respond to verifiable consumer requests within 45 days of receipt. We may extend this period by an additional 45 days when reasonably necessary, with prior notice. We will not charge a fee for processing your request unless it is excessive or repetitive.

To protect your privacy, we may need to verify your identity before processing your request. We will not require you to create an account to submit a request.

8.4 Opt-Out Confirmation

As required under California law effective January 1, 2026, when we process your opt-out request (including those submitted via GPC), we will provide visible confirmation that your request has been honored within a reasonable timeframe.

8.5 Authorized Agent

You may designate an authorized agent to submit a privacy request on your behalf. We may require written proof of the agent’s authority and may verify your identity directly.

9. Data Security

Flex Machine Tools uses commercially reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach affecting your personal information, we will notify you and the appropriate authorities as required by applicable law, including California’s 30-day breach notification requirement effective January 1, 2026.

10. Children's Privacy

Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected personal information from a child under 16, we will delete that information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

11. Links to Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

Flex Machine Tools

Wapakoneta, Ohio

Email: [email protected]

Website: www.flexarminc.com

We are committed to resolving any privacy concerns you may have in a timely and transparent manner.

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